Understanding Dad Essay Example | Topics and Well Written Essays - 1000 words

Understanding Dad - Essay Example I was inconsiderate, lazy, disrespectful, not studious enough, not athletic enough, not something enough. No matter what I tried, I didn't give it the full effort he thought it deserved. It seemed he was always waiting to tell me just what it was I was lacking or how much what I was doing was leading me to "nowhere good." Even when he left me alone, he was always there, impossible to ignore, a permanent end to my good time. Dad had that effect on people. Growing up, I resented him for that. Why couldn't he just be cool and look the other way sometimes? It took a real emergency while I was in high school for me to realize how that hard rock I knew as my father hid a warm, passionate center and to make me realize how he had used that rock and that heat to shape me into a better human being as an adult. Throughout my childhood, I participated in a variety of sports and activities. I think I was looking for something my father knew nothing about and had zero interest in learning. The way I figured it, he couldn't tell me I was wrong if he was a newbie, too. He would just have to go along with whatever the coaches, directors or other organizers told him. Maybe it's a blessing, but I considered it a curse that my dad is interested in all kinds of things. Just because he didn't know about it before I started didn't mean he wouldn't start learning about it the moment I took an interest. There I'd be, running for everything I was worth on the cross-country team and he'd be there along the sidelines near the finish line - "Come on! Give it the extra effort now! Don't hold back!" Some of the other kids said they never heard their parents at that point, they were too exhausted and busy trying to keep their lungs from bursting. I was cursed again because I understood every word that came to me in that big, booming voice of his with the crackle of tension lying just under the surface. It only ever came out when he was on the sidelines or really, really angry at home. Maybe that's why I always felt like I was running away from a beating even though he never delivered one. I'm sure it wasn't because of my running speed. Gasping for air and trying to keep breakfast in my stomach, he would walk up to me and tell me how I could improve my pace, increase my speed, correct my form or something else equally irritating. Somewhere in there he'd usually throw in a "good job" or "I'm proud of you," but I was convinced this was just for show so the other parents wouldn't think he was being too pushy. He had to avoid the 'stage dad' persona after all, keep up proper appearances. Somehow, my childhood memory neglected to note that these moments of pride and praise were usually delivered in the car, in private, while we were on our way home or out to a special treat meant just for me w ithout the presence of brothers or sisters to take away the attention. Things only grew worse as I grew up and started to want to hang out with friends instead of family. With this change, I discovered my childhood had been dancing on daisies compared to all the wrong I committed as a pre-teen and teenager. Nothing I did with my hair was right. No matter what style I selected, product or no product, short, long, somewhere in between, dyed, not dyed, popular style or something more traditional, Dad always had something negative to say about it. I couldn't even cover it up with a hat or a hoodie to make things right - then it was the wrong kind of hat or I was trying to be a gangster or "one of those dark kids who think everything in life sucks." Why couldn't he even remember something as simple as Goth? And what exactly about my life didn't suck anyway? If I

Premier oil company Essay Example | Topics and Well Written Essays - 1000 words

Premier oil company - Essay Example This paper will use the Porter’s forces to analyze Premier Oil environment. Force One: Buyer Bargaining Power The negotiating power of purchasers for Premier Oil is fairly moderate but projected to increase due to high demand from emerging nations in Africa and Asia and their energy demands will have to be met. Crude oil, therefore, is extremely crucial as these emerging nations use a projected 20% of energy supplied from oil. Intrinsically, in the present day world, oil has grown more into a commodity rather than a necessity owing to the underscoring of greener, alternate energy such as hydrogen-cell power-driven vehicles (Financial Times 2013). Force Two: Threat of Substitutes The lure of alternate energy has inflicted a bigger problem to the crude oil business today than it has ever had. Alternatives for bio-fuel or hydrogen cell driven vehicles are easily available to the people. Even nowadays, homes are fitted with solar-energy panels plus they are subsidized by governmen t subventions to counterbalance the huge startup costs required. The implications of automobile to the environment have rendered to the innovation of ‘bridge technologies’ or techno-fixes. This is because crude oil products such petroleum when used in automobile they release harmful gases into the environment. The availability of these techno-fixes is to offer an alternative for petroleum; such include hydrogen gas as energy. In respect to industrial life cycle, these techno-fixes represent the decline phase in which the industry may be supplemented by a new substitutes. However, while oil is even now a main energy fabricator, the premier oil company must study and develop fresh product, which can contend with these options. This is crucial for sustainability as well as for the productivity and development of the firm (History 2009). Force Three: Supplier Power The suppliers’ bargaining influence is low owing to the many corporations, which are frontrunnerswithin the oil business. The multinational companies, which entirely regulate the integration system forward and backward, power the immense bargaining influence of suppliers. The oligarchy system operates in favor of oil corporations, which provide distinct and exclusive products, which are ‘green friendly’ too to the surroundings. This alternative or ‘green friendly’ energy also poses a risk to the market-share since it generates future rivals to obtain market-share through their eco-friendly alternatives. Lastly, the multinational companies like premier oil hold a well-recognized brand image, which generates customer loyalty as well as similar familiarities for the contractors (Financial Times 2013). In respect to industrial life cycle, the phase where a company has established the dominant design is the innovation phase. Premier oil is always striving to acquire innovations and technologies to meet the consumer needs. Force Four: Rivalry amid Existing Busines ses The competitiveness within the business is very great and the bantam room for growth goes unmerited. The total number of other multinational oil companies vertically incorporated throughout diverse regions from the continent to

Fair Values in the Preparation of Financial Statements Essay

Fair Values in the Preparation of Financial Statements - Essay Example Relevant Information Information needs to be relevant to the needs of users in order to serve its purpose. However, there are also other fundamental qualities that financial statements need to have. These qualities include comparability, faithful representation, consistency, completeness, understandability, and reliability (BPP 2009a). Information is useless if it is not reliable and in a number of cases, the values described as fair values in the accounts do not provide a reliable estimate of the value of assets and liabilities. According to Bath (n.d.) concerns also focus on this matter. It should also be noted the more reliable the information is the less relevant it will be. Relevant information has predictive value, feedback value, and timeliness. Reliable information is verifiable Comparability of financial statements Financial statements need to be comparable from one year to the next and between one company and another. However, even though fair values may be said to be curre nt and therefore more comparable, the fact that judgment needs to be exercised brings subjectivity into play. In addition to that, those judgments on which investors and other stakeholders depend have their own agenda. In some cases, they may exercise their judgment in such a way as to manipulate the accounts. This, therefore, brings us back to the reliability of the figures in the financial statements. ... Â  the International Financial Reporting Standards (IFRS) requires that the classification of financial instruments be recorded at fair value in a hierarchy consisting of three (3) levels. The first level (level 1) relates to quoted prices that have not been adjusted for identical assets and liabilities in active markets. The second level (level 2) relates to input prices but excludes quoted prices which are included in the first level and which can be observed directly for assets and liabilities, in the form of prices or in the form of derived prices indirectly. The third level relates to both assets and liabilities that are not based on market data that can be observed. IASB concluded that this would result in improvement for comparability purposes as well as assist in the convergence process of the IFRSs to the United States generally accepted accounting principles (GAAP). The basis that was given for that conclusion relates to the disclosures required by IFRS 7 and ASC having no differences in terms of their application. Khalik (2008) in his paper entitled ‘The case against fair value accounting’ indicated that its critics have suggested that in times of poor economic conditions fair value (FV) accounting leads to the generation of pessimistic assumptions that further result in significant reductions in asset values as well as major reductions in earnings because of the fact that unrealised losses are taken into account in the income statement.

EasyJet plc (airline strategy report) Assignment - 1

EasyJet plc (airline strategy report) - Assignment Example Its technology is at a strong point though there is need for improvement with constant growth of new technology (Simister 2011). Threat of entry is very low compared to heavy budget connected to airline demands. Globalization is providing the company with new opportunities for new markets allowing the company expands through different nations. EasyJet has a great potential of growth within the airline industry because of its ability to operate in small airports where other airlines in these airports is very low (Bamber et al. 2009). The diagram above indicates that EasyJet is in a favorable position giving it the ability to take up a growth strategy which is aggressive. It is evident that the airline is operating in a stable and attractive industry giving it competitive advantages coupled with significant financial strength. From the above analysis, it is quite evident that EasyJet strategy is adequate in relation to the airline industry market demand. However, there are several issues that the company needs to address to strengthen its strategies. The following recommendations are necessary; There is need for EasyJet to expand its geographical market to other market apart from its concentration in Europe and countries near Europe. By so doing the company will be able to capture low cost airline demand especially in developing countries. In order to increase its competition in the low cost airlines, it is important for EasyJet to improve its facilities of operating the flights. Improving its facilities will provide the airline with opportunities to operate better in markets. Even in establishment of low cost flights, EasyJet need to create different boarding classes to fit a wide segment of its target market. For instance, businessmen prefer business class while travelling which cannot be the same case for other individuals. The company can engage its customer through offering group discounts for customer travelling as group. For

Dolphins as Persons Essay Example for Free

Dolphins as Persons Essay Dolphins are toothed sea mammals which closely resemble whales. There are over forty kinds of dolphins in the world and are said to be friendly to humans unlike many marine creatures. They are the most intelligent of all sea creatures and the trained ones are able to understand or decode human messages. There are cases where lost travelers have been guided by dolphins and also in other instances where some drowning victims have been saved by them. Many people have argued that dolphins should be considered as persons something that has elicited a lot of mixed reactions with some backing this argument while others strongly refute it. This paper is going to take a stand and support the claim that dolphins should be considered as persons. The first incident that left many questioning themselves as to whether dolphins should be treated as animals or persons was when two bottle-nosed dolphins from the University of Hawaiis Marine Biology department meant for experimentation were released back to the waters by La Vasseur who from a human perspective considered capturing of dolphins and keeping them in an isolated place from the rest, rationing their food and denying them the environmental conditions they enjoyed in the sea considered it as mistreatment and unethical. His argument was that these animals should be accorded some rights so as to protect them from being mistreated and he even went to an extent of asking if the Thirteen Amendment human rights could be extended to them. The ruling in this case to some extent closed the doors for dolphins to be accorded the rights they deserve by refusing the case to take a moral perspective when judge Doi termed it as pure theft (Miller and Williams, 1983; 365). There are many facts about dolphin that go unexplored or if this is not the case, they are simply ignored. If these facts are given the attention they deserve then one would be in a better position to comprehend why these animals should be treated as persons. One thing that should be known is that just like human beings, dolphins have a sense of humor. According to Blackstock (2003), dolphins try to joke by surprising unsuspecting pelicans by grabbing some feathers from its tail or inching stealthily to unsuspecting fish and grab its tail. In other cases, dolphins would be seen tricking some turtles where it would make it roll a number of times. Still in another incident, a dolphin was seen trying to bait a fish only to snatch the bait before it could be eaten thereby leaving the fish puzzled. This is indicative of possession of high intelligence as it only human beings and other primates that possess a sense of humor. Dolphins like human beings have a way of communicating. Their bodies are designed in such a manner such that they produce whistles and clicks as they swim using their nasal passages. This communication keeps them away from any danger for example, they whistle as they swim in the sea to ensure they are together. Apart from this, they maintain body contact by swimming close to one another where they can rub and hit each other with their pectoral fins. They also use their pectoral fins to greet each other just like humans use their hands and shoulders to hug one another. This is said to happen when two different dolphins come together and touch each other with their pectoral fins something that is interpreted to mean greetings (Robins Island. org. 2009). To detect whether there are dangers ahead, dolphins send ‘clicks’ into the water which if they hit a solid object such as rocks, boats, logs and other sea animals are rebuffed. By using their complex means of detecting the echo, they estimate the distance at which these objects could be located depending on the strength of the echo. Also dolphins are capable of producing whistles with different emotional tones that send specific emotional messages. A study that was done shown that when this sound was produced, other dolphins responded and behaved in a particular way. Just like a human mind which through experience acquires or gains knowledge, dolphins too can acquire knowledge. Studies that were done shown that trained dolphins have been able to mimic certain human sounds or perform some spectacular tricks that one would imagine could only be done by a human being like somersaulting in water. Having realized the level of intelligence these animals possess, the United States navy had at one time thought of training them so that they would help them in their undersea operations but it was later realized that they if they were trained, they would interfere with nuclear submarine operations. The truth is that if trained these animals are able to survey the security of the area and give the feedback before any naval operation is conducted just like humans do. The only difference between these animals is that it is their nature to stay in water and thus they are better adapted to swimming in the sea than human beings. They are able to relate well with human beings and because they are able to communicate and work with human beings in various marine operations, they should be treated as a non-human person and not like animals as this show that they think and reason just like human beings. For example, according to the Science Daily (2003), the US navies used dolphins in 2003 to detect the bombs that might have been planted by Iraq troops in the sea channel where ships carrying hospital and other war materials would pass through. The only notable difference between humans and dolphins is that one is a sea mammal while the other is a primate and thus there would no good reason as to why these animals should not be protected and accorded the rights they deserve. Using its intelligence, bottle-nosed dolphin seems to understand the value of human life and that it is why it saves swimmers from being attacked by sharks. This is something that was attested by Howe who according to New Zealand Press went to swim with his daughter and was about to be attacked by a three meter shark before he was saved by a herd of dolphins who kept it at bay (Jones, 2004). This shows that just like how human beings protect their pets, dolphins also value humans and thus treat them as their best friends. This shows that their level of intelligence is close to that of humans and thus people should awaken to the role they play in their lives and treat them like other humans. Indeed, dolphins should be treated and categorized as persons. Their level of intelligence is much close to that of human beings and they seem to understand human beings as humans do and that is why they save swimmers who are at danger of being eaten by sharks. Dolphins in some cases have worked closely with humans for example during the transportation of hospital aid to Iraq where they were used in detecting bombs set in the sea by Iraq rogues soldiers. Most of the characteristics that dolphins possess are like those of human beings for example they have a way of communicating, system of danger detection, emotion appeal or aspect and they are social animals as they stay in herds or in pairs. For these reasons dolphins’ rights should be treated and protected just like human rights are protected by the constitution. References: Blackstock, Regina. 2004, Dolphins and Man equals. Available at http://www. littletownmart. com/dolphins/ Jones, S. November 24, 2004. Dolphins save swimmers from shark. Retrieved from http://www. guardian. co. uk/science/2004/nov/24/internationalnews Miller, H. B. and Williams, W. H. 1983. Ethics and Animals. Humana Press. Robins Island. org. 2009. Facts and Information about Dolphins. Accessed from http://www. robins-island. org/dolphins_facts. php Science Daily. 3rd July, 2003. Men, Mammals, And Machines: Underwater Drone Works With Men And Dolphins. Accessed from http://www. sciencedaily. com/releases/2003/07/030701224407. htm

Pierre Elliott Trudeau Reason Over Passion History Essay

Pierre Elliott Trudeau Reason Over Passion History Essay Pierre Elliot Trudeau was the most influential leader in Canadian politics. He was a charismatic, charming, honest and an intellectually brilliant individual. Trudeau inherently believed in a fair society where minority rights are protected and all citizens are treated equally. He used his unique skills to build a better Canada, where its citizens enjoyed a superior quality of life and standard of living. Elected in 1968, Trudeau was responsible for implementing landmark legislation, which significantly impacted Canadian lives in a positive way. In 1969, Trudeau enacted the official languages Act, which enabled both English and French speaking Canadians equal rights. In 1970, Trudeau implemented the War Measures Act for the safety of the Canadian people against terrorists acts. Furthermore, in 1982 Trudeau revamped the Canadian Charter of Right and Freedoms, which changed the shape of Canadian democracy  [1]  and gave Canadians a new outlook towards life. Trudeau allowed Canada t o evolve into what he perceived as a just society, which created personal and political freedom in addition to unity within the nation. 1969, a year in which Francophones (a term used to describe primary French speaking individuals) would be able to use their talents to the full,  [2]  as Trudeau enacted the Official Languages Act, otherwise known as Bill C-120. This act entrenched the rights of Francophones to their language wherever they lived and gave public servants the choice of their language of work  [3]  . Trudeau stated, Either one nation with two languages or ultimately two separate nations  [4]  . Trudeau, advocating Canadian unity aimed at opposing the concept of a French Canada  [5]  . The Trudeau government wanted to recognize French and English languages as equal. Trudeau, a francophone himself stated that he wanted increased identification of Francophones within Canada  [6]  ; Bill C-120 gave greater responsibility to French Canadians in the federal government, as section five declared that the decisions of the federal courts were to be issued in both English and French  [7]  . Section eight, which stated that, both English and French versions of a law enacted by the Parliament of Canada are equally authentic  [8]  , and section nine which assured that each agency of a Crown Corporation in Ottawa or in a bilingual district must ensure that services were available in both official languages  [9]  . Trudeau covered every aspect of ensuring equality and unity of both English and French speaking Canadians. Trudeau hoped to re-channel Quebec nationalism  [10]  and eliminate separatism in Quebec. Bill C-120 appeared promising as it has progressively more support throughout Canada. The Bill has been revised twice to strengthen some of its provisions  [11]  and in 1982 parts of Bill C-120 was constitutionalized by its placing in the Canadian Charter of Rights and Freedoms. The Languages Act was appreciated by many Canadians however small minorities insisted on committing to the independence of Quebec. The Front de Liberation or the FLQ wanted to ensure greater participation of the French speaking public. In October 1970 the FLQ became known as Canadas Terrorist group  [12]  , as they kidnapped two public officials James Cross and Pierre Laporte. Roman Pearson of the Centre of Canadian Studies stated that terrorism was something that Canadians read about in the newspapers; it was not supposed to occur in Canada, but the FLQ changed all of that  [13]  . It was also reported that in August 1970 FLQ terrorist were training with Palestinian terrorists, and had vowed a series of political assassinations  [14]  . The FLQ were determined, in hopes that Quebec would somehow become independent; conversely Trudeau had a different mindset. He believed that no terrorist group should be able to roam free in the streets of Canada  [15]  . As he was be ing questioned by a local news reporter he stated that, as people are being abducted let them be protected, its only natural  [16]  In response to the FLQ on October 16th 1970, under the leadership of Trudeau, the Federal Government proclaimed the War Measures Act. This act allowed the government to assume emergency powers in the event of war, invasion or insurrection, real or apprehended  [17]  . Trudeaus reasoning suggested that his country was being attacked by a group of individuals who made wrong judgments. The media criticized Trudeau with phrases such as, Canada, a police state  [18]  . The media also took into consideration that some of the Canadian population were shocked in the decisions made. Trudeau replied, well theres a lot of bleeding hearts around who just dont like to see people with helmets and guns, all I can say is go on and bleed, but its more important to keep law and order in a society then to worry about weakly people who dont like the looks of so ldiers  [19]  a reporter commented stating at any cost?  [20]  Trudeau famously replied just watch me!  [21]  His determination and reasoning of FLQ extermination led to nearly over five hundred arrests, and a compromise, from a list of demands that was given to the federal government. The negotiation included the ending of police searches  [22]  , the liberation of twenty three FLQ political prisoners  [23]  and safe conducts out of the country  [24]  . Although Trudeaus actions were extremely controversial 87 % of Canadians were in support during what became known as the October Crisis  [25]  Trudeau received praise for his logical thinking and saved Canada from alleged terrorism. As the FLQ became a lessening issue, human rights became the focal point of the Trudeau administration. In 1982 Trudeau revamped the Canadian constitution combining the British North America Act of 1867 with several amendments in a process which was known as repatriating the constitution  [26]  . The constitution act of 1982 covered fundamental rights and freedoms of all Canadians. It covered such areas as democratic rights, mobility rights, legal rights and equality rights. Trudeau included amendments from the Official Languages Act and he gave minorities political freedom  [27]  within society. Trudeau believed that, a constitution can permit the co-existence of several cultures and ethnic groups within a signal state  [28]  , ultimately meaning unity within the population of Canada. Trudeau used the Constitution as a way of bringing Canadian together. We as the population of Canada are benefiting greatly from Trudeau as we live in strong and prospering country. The Con stitution Act gave Canadians and enlightening envision of the future with a feeling of prosperity towards oneself. For the minorities who were discriminated against such as women, aboriginal Canadians, African Americans and the disabled, the Constitution Act gave this part of the population a chance to live a life where they could be seen as equals. This was something Trudeau strongly believed in as he stated, Canada will be a strong country when Canadians of all provinces feel at home in all parts of the country, and when they feel that all of Canada belongs to them  [29]  . For the current population of Canada, we can safely say that this has been proven true. To the world Canada has been looked at as the safe country  [30]  it has been seen as the country that stays out of harms way  [31]  and protects rather than causes infliction upon  [32]  . Canada is a country of united multiculturalism, which as Canadians, we are proud of. Without Pierre Elliott Trudeau Canada would not hold this reputation. Trudeau once said, We peer so suspiciously at each other that we cannot see that we Canadians are standing on the mountaintop of human wealth, freedom and privilege  [33]  . Trudeau had great hopes for Canada. He believed in nation wide unity, and as a result he fought with solidity for the rights of minority groups, by implementing, manipulating and revamping procedures so that we can all live in a nation where we feel at home. Trudeaus way of thinking was based upon reason over passion  [34]  , he used Aristotles theory of rationalism to solve his countries dilemmas and therefore, Trudeau created an effective democratic nat ion. Endnotes

The Work Of A Hotels Front Desk Staff Tourism Essay

The Work Of A Hotels Front Desk Staff Tourism Essay When in a hotel there are jobs for all levels where the front office manager job and responsibilities,assistant managers jobs and responsibilities, the front desk representatives job and responsibilities, the night auditor job and responsibilities, the cashiers jog and responsibilities. If all the job and responsibilities are done correctly the hotel will be successful in the hotel industry. However if a poor job is done the hotel will face failure and bankruptcy there for it is important for the staff to achieve there job and responsibilities to secure a successful business. Front Office Manager The front office manager is in charge of maintaining a high level of efficiency among all the front office staff, to make effective decisions regarding reservations policies and room assignments, and handle guest problems and complaints with courtesy and tact. The manager must also maintain an open communication between all other departments of the hotel. The front office manager must assign duties to all staff members of the front office. He is in charge of preparing weekly work schedules and shift assignments, scheduling regular staff meeting to make sure that staff understand what they have to do and all the hotel policies. The manager must also hire and train all new employers, consistently overview the performance of each the new staff members. The front office manager must also define the reservation policies and set quotas, aiming for maximum room occupancy. The manger must also monitor all arrivals, departures and cancellations. And setting policies for no-shows, early arriva ls, and over booking. Assistant Front Office Manager The assistant front office manager is there to aid the department manager who is responsible for coordinating front desk personnel, monitoring all guests accounts and payments, and authorized checks and credit procedures. Also the assistant manager may assist the front desk staff during high peak periods. Other duties of an assistant manager are to review reservation for the day and preparing daily room occupancy forecasts. For a manager an front office manager may have have a lot of work to do so as a front office assistant manager he is to help the manager with extra work that needs to be done. Along with helping desk staff if the are to many customers wanting lodgeing. There for needing patience. Front Desk Representatives. Front desk representatives are the main for who are always reminded to always show to the personality of the hotel to all the guests, to be a front desk representative you must strong communication skills along with the ability to work with people. Front desk representatives must use diplomacy, courtesy, and warmth in order to successfully make a guest feel welcome. They must also deal with clients problems and complaints. Also to directly work with clients of the hotel. Working at the front desk they have an important role of assigning rooms and maintain maximum occupancy. The front desk is responsible for verifying reservation information, checking credit card identification and authorization, assigning rooms, and dispensing room keys. Other duties are to provide information about facilities and policies, handling special guest requests, such as photocopies, and gift purchases. A front desk representative must always be polite warm and understanding around customers. Giving there f ull attention to customers. A customer does not like to be keept waiting. And also must highlight their experience in the hotel. The night auditor. A night auditor has two jobs to do where first he must do all the jobs as a front office representative. Secondly he or she must prepare a machine balance report. Typically, a night auditors shifts run from 11 pm until 7 am. When the front desk responsibility slackens usually the night auditor starts to audit or trace the posting of the previous days transactions to verify their accuracy. The main point is the night auditor must calculate the total charges owed to the hotel and incurred by guests during the previous day. They must determine the daily balance. To be a night auditor one must be good with numbers along with having all the skills needed to be a front office representatives. A night auditor is one of the most tireing jobs in a hotel. Because work is based at night until early morning. As for most people wont want to work as a night auditor. Cashiers The cashiers are responsible for checking out departing clients, posting charges, verifying the guest check, and handling payments. Cashiers may also be required to assist other members of the front desk staff in the performance of their duties. And vice versa. Cashiers are responsible for verifying payments from customers who are about to check out. Also they must calculate the charges and presenting the guest check. They are considered members of the accounting department who answer to the accounting manager. And finally they have other duties, such as sorting mail, handlingguests communications, and coordinating room status and reports. A cashier is responsible for handeling all the income for a hotel so its necessary that a cashier is knowledgeable about accounting. And also if asked to help the front office staff with their dutys so there for must have good people skills to be able to communicate sucessufly with a customer. Being a cashier one must always respecta customer along with getting all your taskes fulfilled. Reservationist The reservationist is responsible for handling advance room requests, determining availability, quoting rates, and documenting reservations. Reservation systems range from simple forms that are organized like desk calendars to computer-based systems. A reservationist must have good knowledge of the rooms, rates, and hotel policies. In addition, arithmetic and computer skills may be required. A reservationist is responsible for reciving all reservations and dealing with the accordanly. But mst make sure that all reservations are below 70% because that is the limit that a hotel and reserve for customers. Because if a hotel reserves 100% of the hotel and most the guests dont come they will lose customers and income. A reservationist must know how to deal with a customer, say when when you can and know how to reject a customer if the hotel has already reserved 70% of rooms in the hotel. Telephone Operator A telephone operator is responsible for coordinating the use of the telephone system of a large hotel. An operator answers all incoming telephone calls and directs the callers to the appropriate guest room, department, or staff member. In addition, operators may be required to direct house calls placed from inside the hotel. Operators must have an up to date directory of the guests room assignments. This position requires oral communication skills, an efficient telephone technique, and attention to detail. A telephone is required to know how to transfer calls to all rooms in the hotel and know how to make house bound calls from within the hotel. A telephone operator must answer the phone with a smile talk with a gental tone to all guests. It is important that a telephone operatormust have full knowledge on how to do his job. CONCLUSION The Work of a hotels front desk staff is important they are responsible of first impressions and must always treat guests like royalty. To do so they must always meet their jobs critiera where a front office manager is responsible for looking out on staff giving a weekly work schedule, high level of efficiency infront of all staff, be able to make decisions, and must always have communications with all deparments of the hotel. A assistant front office manager is to help the manager with tasks needed. Coordanating front desks opperations the assistant front desk manager has the responsibility to train all new employees. The front desk representative are the one who serve guests, they must always be polite and carry a smile at all times. Being a front desk representative you need be to able to communicate with customers successfully. The night auditor is responsible of 2 jobs first he is a front dest representative then when customers stop coming normaly around 1 he must calculate all income from the day. cashiers are the ones who deal with the money that guest pay before check out. The also can assists the front office representative with their work. They are considered as members of the accounting department.working under the supervision of the accounting manager. Reservationist are basicly the ones who deal with reservations from customers. Determining availability, quoting rates and documenting reservations. The telephone operator is in charge of handeling all calls, and directing the calls to guests rooms, staff members or department. The also may have to direct house calls placed from within the hotel. QUESTION 2 Front office staffs must have certain skills to attract guests during the first impression. Write about Front Office staff skill in guest relations. INTRODUCTION Front office staffs must have certain skills to attract guests during the first impression. Write about Front Office staff skill in guest relations. When working in a hotel as a front office representative you must have special skills to attract customers. From being able to have a good first impression, giving a smile to customers. Good interpersonal and communication with customers. being able handle stress properly. Having knowledge of phone lines, having knowledge of computers. Being polite and always showing warmth to all customers. Being polite, being courteous, having patience with all troubleing customers. Being helpful to all the customers. When having learned all these skills it will be easy to attract customers to the hotel. Being polite and warm to all customers. When all of these skills are used correctly for sure that all Customers will feel wanted and important by the hotel. Then wanting to come again on holiday. Resulting in a successful hotel. All this is needed for a front office staff. When working in a hotel customers will want to feel like they are wanted by the hotel. Since customers are paying for their stay they will want the perfect service where all customers want to be able to stay their holiday in peace. To do so the staff must always show that they are wanted. A good first impression, A good first impression can go a long way. The way you dress, the way your hair is tied for girls, your hair style for guys, how u say hello to a customer. The way you present your self is important because a customer does not want to be served by someone who looks unpresentable. So dressing correctly and having a decent hairstyle is important to attact customers. Therefor staff members must always have a correct uniform on and is presentable to all customers. First impressions can also be seen from how you greet a customer. A simple hello and a smile would be enough. And must also remember regular customers by name. It makes them feel as if they are all wanted and remembered by the hotel. So making sure that all staff are dressed correctly and know how to greet a customer properly. Good interpersonal and communication with customers. Again all staff must be able to communicate with customers well. Making sure that the customers fully enjoy their stay. Being interpersonal and having good communication with all customers is important to have in a hotel to make it successful. Being able handle stress properly. Every staff member of a hotels front office must always remember that they must not show their personal problems inside the hotel. If in a bad mood or if angry when a customer comes they must not show their emotions towards them. As for a argument might escalate. However if one has a personal problem that is hard to control tell your supervisor to let u have a break or the day of. As for personal problems are part of life and cant be helped. But if a small matter they wont. And you will have to hide your emotions inorder to satisfy the customer. And if a troubleing customer comes that might be rude or disrespectful one must always ignore what he/she says just to please the customer. Hold your emotions. Until later when can release them freely. So having control over stress and emotons is important for front office staffs. To ensure that customers are treated correctly and avoid any problems. Being polite and always showing warmth to all customers. When working in a hotel as a front office staff it is important to always be polite to all customers, politeness is one of the main things to remember when serving a customer. Being rude will show that the hotel does not care about the customers. Even when the customer is wrong the staff must always respect the customer and remember that the customer is always right. When outside ad out of uniform you can say what you want. But when inside of the hotel or wearing the uniform you must respect all customers and always be polite to all the customers. Showing warmth to customers is important being able to show the customer that they are wanted. Try void body contact a customers would not think well some some one they dont know hugging them. A simple thank you or a smile would be enough to show a customer that they are wanted in the hotel. Being courteous. Courtsy is a form of politeness saying that you for your stay will show your customer that their business is appreciated in a hotel. Always remember that inside a hotel staff must always show courtsy to all customers even if a customer is rude or abnoixous but they are all customers of the hotel and for a hotel to be a success the hotel must have customers so being courteous is important for a hotel. Every hotel must remember to make sure that their front office staff are show courtsy to all customers. Having patience with all troubleing customers. Patience is important for every employee in a hotel. If its being patient with your boss or more importantly being patient around a troubling customer. A customer way be annoying, rude, disrespectful or just an overall pain. But its the job of a front desk employee to make sure that the customer enjoys their stay. Patience is the key for success as they say. Every employee must be able to handle a customer, have patience with troubling customers and know how to treat all customers correctly. This having being said every front office manager must always remember to train all staff in ways to communicate with customers to successfully gain their business. Every employee shold be kind to all customers, talk in a soft tone to each and every customer And always make sure that the customer is pleased when checking into room and checking out. Make sure that their stay is a plesent one. CONCLUSION Every employee must have a special set of skills to make sure that a customers stay is plesent. So a manager must always make sure that the acting supervisor is coorectly training staff to handle customers correctly. By making sure that the employees all know how to communicate with a customer correctly and efficiently. Making sure that all employees are warm and kind hearted to all current and future customers, enable to sustain current customers and attract potential customers to the hotel. Making sure that customers have no complaints with employees attitude, A good first impression goes along way where all employees know how to dress correctly and look presentable to all customers for the hotel. Being presentable means having the correct uniform and a decent hairstyle nothing to crazy. Being able to handle stress is important to for all employees where they must not show their unhappy mood to customers. Customers dont want to see your attitude. Being courteous to all customers is something every employee must remember. A customer is the income for a hotel. And the reason you work there. So always show customer courtsy. Being able to handle troubleing customers is important. Some time customers can be un-understanding, a employee need to be able to handel a troubling customer easily. Bibliogaphy http://www.ehow.com/facts_5538984_hotel-office-manager-job-description.html http://wiki.answers.com/Q/What_are_the_Duties_and_responsibilities_of_front_office_manager_in_hotel http://www.paycheck.in/main/work-and-pay/women-paycheck/job-outlook-2/front-office-staff-receptionist-in-hotels-1 http://www.wowjobs.co.za/job/Oops.aspx